HCS Complaints Procedure

If anyone is unhappy with any part of HCS service, or if they have a complaint to make, we would like to know about it as soon as possible in order to resolve the situation quickly.  All complaints will be treated seriously and confidentially.

How do I make a complaint?

  1. Speak to someone informally - If you are receiving our counselling service, please try to talk your concerns over with your counsellor if you can.

  2. Make a formal complaint - A formal complaint should be made in the first instance to the Managing Director. This can be in person by appointment, by telephone, or in writing by email or letter.  Please contact: 


or Post to:

35 Morgan Le Fay Drive

Chandlers Ford


SO53 4JQ

Please Click the link below for further information


Head Office is based in Hampshire 

HCS currently offer face-to-face services in:

Chandlers Ford






National online / telephone services 

(Other locations coming soon)

02380 276 597

07515 459468

©2020 by  HCS - Hall Counselling Service